Novotel Manila Araneta Center: First-class luxury hotel in Cubao [review]


Novotel Manila review
Novotel Manila review

The whole family had been anticipating The Jets in Manila as early as October. And it was a good thing that we were able to book two consecutive nights at the Novotel. We were in bliss after getting a booking confirmation from Agoda. I’ve read raves reviews and the whole family is excited to experience luxury firsthand.

This premium property had just been inaugurated on October 12, 2015 with a total of 401 rooms and suites. As such we were privileged to be Novotel’s early guests. Apart from the hotel’s close proximity to the Kia Theater, where the concert is slated, Novotel boasts of world-class amenities and accommodations.

We were looking for quality accommodation for our family, and Novotel did not disappoint. Novotel is luxury in first class!

novo hotel

We were greeted by staff as we entered the hotel by 3PM. The courteous frontdesk staff immediately assisted us. She asked for identification worked on our room reservation.

My daughter and I settled on the seats at the reception area and tikered with their interactive “play desk”. She loved playing the Angry Birds and Tic-Tac-Toe to pass the time. In a few minutes after, they called us to settle deposit required. We signed in the form and then were handed our room cards and a WIFI password for the the complimentary internet access. A room boy offered to assist us with our bags and then we’re on our way to room 907.

novo ele

 

From the moment we walked in, we realized that we were in for a special treat. The hotel room door opens to an aisle. The panel door on the right side contains the closets with the safety box, hotel-issued bathrobes, fluffly slippers and two extra pillows. The left door panel opens to the well-designed comfort room. It is made up of glass panels which makes it well-illuminated. It makes the room a little bit more cozy and creates an intimate atmosphere. A clear glass panel separates the opulent bathroom and the bedroom beyond. For privacy, a switch activates a white canvas to drop down and hide the bathroom interior from outside view.

novo cr novo bed

Adjacent to the bathroom is the bedroom. Almost all luxury hotels offer superb services and amenities. Now apart from the helpful employees, the most important element for me in the room is bed. I’m willing to pay more for a good night’s sleep. The two queen-size beds inside our Novotel room were exactly what I had in mind. It feels more like home. I could sleep between its silky, smooth fluffy sheets and stay in there all day. My daughter had to pry me out of the bed on the first day of our two-night stay! The hotel bed was sublime!

novo wifi

Across the bed was a work desk fully equipped with a Media connectivity panel. My daughter switched the 42-inch flat TV on after seeing it and quickly settled in one of the huge beds. The mini bar and the coffeemaker is located alongside the closet, adjacent to the flat TV wall.

novo pool viewOur room gives a superb view of the metropolis, perfect to capture the starlit sky. It is stunningly situated overlooking the outdoor pool on the 6th floor. We settled on the sofa and we waited to see the fireworks display capping the Araneta Christmas tree lighting on our first night. It was a wonderful sight to behold from room 907.

We left the room at 8PM just in time for The Jets concert acroos Kia Theater. It was past 11PM when we got back. The hotel beds guaranteed a heavenly slumber after a tiring, long day.

The following morning we went down for breakfast by 7AM. The food selection at the Food Exchange Lounge was great! Kids 12 years old and below eat for free.

novo food exc

 

novo fruit novo dine dnsm

I went in for the noodle soup station to have my customized soup cooked as my husband settled for the fares at the hot kitchen section. He got beef tapa and adobo. My daughter and I settled for German franks and bacon.

They had a long selection for breads, pastries, cereals, nuts and dried fruits at the far end of the Food Exchange. They also had an assortment of sliced fruits and freshly-blended juices. The salad station offers a variety of choices ranging from greens, fruits and gourmet.

novo garden novo pool csm novo dnsm pool seatAfter having our fill, we decided to explore the 6th Floor. There are two pools at the 6th Floor. The Pool Bar and Lounge forms part of Novotel’s 2500-sqm outdoor event garden, which is still in the making. My daughter couldn’t resist the tempting pools and so she dipped in.

novo dnsm bike
They also have a fitness gym on the same floor. We were told that the location is still temporary as major gym developments are still on the way.

We had a grand time at Novotel. Visit www.novotel.com or accorhotels for more information on your next blissful hotel experience like ours.

Book your hotel reservation online today at Agoda.com and save on hotel discounts and promotions sitewide.

Novotel Manila Araneta Center

Address: Cubao, Quezon Cty
Phone: +63.2 588.4190 to 91
E-mail: sc.novotel.manila.ac at gmail.com
Website: http://www.novotel.com


Comments 1

  1. Safety concerns –

    It seems this hotel is more concerned with their profit margins than the safety of their guests. The staff is not well trained and wait for management to help them make decisions regarding guests issues. We had 6 guests staying at the hotel in 6 rooms, 3 rooms coordinate by me personally. Our of total of six rooms, the following concerns were raised to management:

    1) Lax security procedures when entering hotel. Really a façade as they are not fully checking bags and cars as they should, more interested in other distractions available.
    2) Failing to answer the phone calls to the operator and/or front desk – If an emergency, they would never know. This happened daily and causes great concern for my guests.
    3) Seems like a lot of unpaid interns working in key positions of the hotel. While I love to see training, not at the expense of the guests’ experience and all interns really know how to say when there are issues are “I’m sorry” and then smile and/or set up a meeting with a mid-level manager, who then is not interested in helping if they feel they will have to give you something in consideration of bad experience.
    4) Management that hide behind the “policy” to prevent making concessions when things don’t go right during a guests stay including:
    a. Circuit breaker problem which caused guests power to not come on due to improper wiring it seems
    b. Offers no concession when bookings are incorrect (dates, 3rd party adverse impact saying “you should have book with us directly as since you booked with 3rd party there is nothing we can do” even though it may or may not be your fault
    c. Cold water in the shower that engineering doesn’t understand how to fix and having to get a more senior person (unpaid interns)
    d. Valet procedures having interns drive your car that don’t even own their own car.
    e. Room service food that looks like it has been left out/prepared in advance from their limited menu if you order at night past 12am.

    What we were told was we are sorry on each situation. Sorry isn’t good enough when it comes to the safety and security of guests at your property. I’m happy to say our groups will not be staying at the Novotel Manila Araneta Center and not holding any events there for the safety of our clients.

    Room Tip: Lots of inexperienced interns learning at this property so they can keep costs down it seems.
    See more room tips
    Stayed November 2016, traveled on business

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