Citi Philippines Launch Citiphone : Voice Biometrics


Citi Philippines launches the CitiPhone, the first and only phone banking service in the Philippines that recognizes your unique voice. The launch happens last Oct. 4, 2016 at the Makati Shangri-La Hotel. Citi Management headed by CEO Aftad Ahmed, Consumer Banking Head Bea Tan and Ms. Tessa Prieto-Valdez formally welcome the guest and media and explains what Citiphone is all about.

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Starting this month, clients of Citi Philippines will no longer need to remember password or personal identification numbers or answer a series of question to verify their identities. The country largest foreign bank is the bank in Asia to introduce Voice Biometrics which simply means your voice is your password

Video Coverage of the Event

This ground breaking technology will benefit the 1 million clients in the country who can enroll in Voice biometrics and let their voice be the means for authentication of their phone banking transactions.

The voice biometrics authentication capability identifies customers through their voice print, which similar to finger print, is unique to each person. Citi clients can opt to enroll by recording their voices, which the bank will use to generate and store their voice prints for matching subsequent call to Citibank. Each voice print will be uniquely tagged and cannot be reverse engineered once stored.

The best of it all, verification which took about 5 minutes will now be reduce to a mere 15 seconds.

To date, voice biometrics authentication has been implemented in Taiwan, Australia, Hong Kong, Singapore and Malaysia. It will rolled out throughout the region in 2016 and 2017 to cover all 12 of Citi’s consumer banking markets in Asia Pacific that represent more than half of the bank’s 19 consumer markets globally.

For more information about the Citiphone visit www.citigroup.com

 


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