MANILA, Philippines (Apr 25) – LBC Express Incorporated, a name synonymous with logistics and remittance for Filipinos, is leveraging fiber-fast connectivity to enhance its services across the archipelago and beyond. This move underscores the critical role of reliable internet in meeting the growing demands of modern customers who expect speed and real-time information.
From its beginnings in the 1950s as a small brokerage, LBC Express has grown into the Philippines leader in courier, cargo, and money services. It pioneered 24-hour door-to-door delivery for Filipinos and has continuously adapted, expanding into e-commerce and payment solutions to bridge businesses and consumers in the digital age.
Reliable connectivity is no longer a luxury but a necessity for operations like LBC Express, according to Senior Vice President and Head of IT, Alexander Francis “Alfie” Deato. He stresses that tracking deliveries, processing payments, and sending remittances all depend on solid internet infrastructure to meet customer expectations.
Deato notes the significant shift in customer needs over his 11 years with the company. He highlights that real-time updates, once uncommon, are now essential for ensuring complete customer satisfaction in the fast-paced world of logistics and finance.
A key driver for LBC Express’s ability to meet these demands is its strategic partnership with Converge ICT Solutions Inc., a leading Philippine fiber broadband provider. This collaboration ensures the seamless connectivity needed for swift and transparent transfers of both money and packages globally.
Powered by Converge’s pure fiber network, LBC Express can provide expedited services and keep customers informed with real-time updates throughout the process. This enables customers to access their funds and parcels whenever and wherever they are needed.
Mr Deato explained that Converge’s full fiber connectivity has been crucial in allowing LBC Express to expand its numerous branches. He added that pushing Converge to extend its network outside Luzon has enabled LBC to bring fiber connectivity to remote branches in Visayas and Mindanao, allowing them to offer more online services to customers and reduce reliance on offline methods.
With over 1,500 branches and 200 hubs nationwide, LBC Express provides cost-effective services even in remote areas. Enhanced connectivity boosts not just logistics but also LBC’s e-commerce and payment solutions, giving businesses better tools to succeed in a competitive market.
LBC Express’s commitment to inclusivity is evident in its efforts to reach underserved regions. Mr Deato stated they do not limit operations to profitable major cities but are dedicated to serving unserved and underserved areas, ensuring places like Batanes, where connectivity is sparse, are not left behind. This aligns with LBC’s mission to link Filipinos across geographic barriers.
Through its collaboration with Converge ICT Solutions Inc., LBC Express has enhanced its operations and digital offerings, ensuring services reach all Filipinos, no matter how remote. This dedication to efficient and cost-effective solutions strengthens customer trust and solidifies LBC’s position as the most trusted courier for the global Filipino.
Mr Deato concludes that customers trust LBC Express because the company provides peace of mind. Handing over a package to LBC assures customers it will reach its destination, a trust built on decades of innovation, dedication, and service now further strengthened by reliable connectivity.
