PHILIPPINES – Imagine you’re in an emergency, and you need help – fast. With the latest tech advancements from Smart and PLDT, calling 911 just got a lot quicker. They’ve now set up a system that directly routes your emergency calls to the Local Command Centers in Morong, Rizal; Alaminos City, Pangasinan; and Cagayan De Oro City.
Why it matters
For subscribers in these areas, your calls now reach your local responders without going through the Emergency 911 (E911) National Office first. The result? Faster response times and peace of mind when you need it most.
According to Executive Director Fajardo of the E911 National Office, this direct access aligns with their mission to improve public safety services across the nation. Fajardo applauded PLDT and Smart’s commitment to enabling a seamless 911 response system, urging other telecommunications providers to adopt similar life-saving initiatives.
Enhanced support from NGA911
NGA 911 Philippines is also playing a key role here. Rob Llaguno, their Country Head, praised PLDT and Smart’s efforts, highlighting how the initiative boosts the efficiency of LGU Command Centers in handling emergencies. With capabilities like full call recording, conference call support for responders, and cutting-edge location detection, they’re prepared to provide top-tier emergency support.
In Metro Manila alone, nearly 90% of 911 calls receive a response in five minutes or less, thanks to these tech integrations.
Why this matters to you
Emergency response times are crucial in protecting lives and property. This new routing system is a big step toward a safer, faster, and more effective 911 experience in the Philippines.
FAQs
What areas benefit from the direct 911 call routing?
Morong, Rizal; Alaminos City, Pangasinan; and Cagayan De Oro City have activated this service.
Who else can adopt this new 911 system?
All telcos are invited to join, as NGA911 offers integration support.
What features does the system provide to responders?
Responders benefit from full call recording, location mapping, and streamlined transfer capabilities.
How does this improve emergency response times?
Direct routing reduces the time by cutting out previous steps in call handling, allowing faster dispatch of responders.