TAGUIG CITY, Philippines (Jun 2026) — How a lender chases unpaid bills says a lot about how it treats its customers. Home Credit Philippines is now in a position to set the standard for the entire industry.
The Credit Card Association of the Philippines (CCAP) has appointed Cyrus Ching, Home Credit’s Late Collections Quality Assurance Manager, as the 2026 Collections Committee Chairman. The role puts Home Credit at the center of shaping how the Philippine credit industry handles debt collection — with a specific focus on keeping the process humane.
Ching joined Atty. Jude Romano, CCAP Corporate Secretary and Home Credit’s Head of External Affairs, at the association’s annual planning session in Taipei, where industry leaders mapped out priorities for the year ahead.
“Empathetic and effective”
Ching said the appointment gives Home Credit the platform to share what has worked internally with a broader audience.
“Our focus is to ensure that collections processes remain empathetic and effective, ultimately helping Filipinos manage their financial obligations with dignity,” he said.
It is not a new role for Home Credit within CCAP. In 2025, Andrew Raymond Fernandez, the company’s Head of Digital Payments, chaired the CCAP Merchant Relations Committee. The company’s Collections Team has also won the CCAP Fellowship championship two years running, in 2024 and 2025.
Taking on fraud, too
Beyond collections, Home Credit has been pushing for stronger consumer protections against scams and digital fraud. The company supports the CCAP-backed #FightBudol and Pilipinas Fraud Awareness campaigns, which are designed to help ordinary Pinoys recognize and avoid social engineering attacks.
Romano said access to credit and protection from fraud are two sides of the same responsibility.
“Our partnership with CCAP ensures that we are not just providing financial products and services but also building a resilient ecosystem through financial wellness campaigns and robust fraud prevention,” he said.
Home Credit Philippines is licensed by the Securities and Exchange Commission and regulated by the Bangko Sentral ng Pilipinas. The company has served over 13 million Filipinos and has financed more than PHP 400 billion in loans since it launched in the country over 12 years ago.
For updates, visit www.homecredit.ph or follow Home Credit Philippines on Facebook, Instagram, and TikTok.
