Starbucks releases statement over creepy 'dead mouse' found in their coffee

starbucks-coffee-dead-mouse

Recently, a branch of Starbucks in Mandaluyong is in hot waters after a customer complained that she found a creepy dead mouse inside her Starbucks coffee.

The complainant told ABS-CBN News that she ordered coffee in the store's Addition Hills branch in Mandaluyong City around 9 p.m. Tuesday, January 26. According to alias Jessa, who chose to hide her identity, she and her friends went to the coffee shop to chill out. After their meeting, they decided to go out and since she wasn't able to finish drinking her coffee yet, she took it out. On her way home, Jessa strangely noticed a hard object inside the cup. To her curiosity, she opened it and stirred the coffee. She was shocked and almost pass out upon seeing a creepy lifeless mouse floating in her favorite drink.

"I didn't know what to do when I saw it; I was trembling and vomiting," she said in Filipino.

In a video released by ABS-CBN News, the woman was seen vomiting.

Screen Shot 2016-01-28 at 10.25.05 AM

Jessa rushed to the Mandaluyong police station to blotter the incident after the branch manager denied that the dead rodent was part of the product they had served to her.

The manager insisted that their store is clean and they have a sanitary permit, according to one of Jessa's friends.

Representatives of the city health and sanitation office who went there the following day for an ocular inspection reportedly said the branch showed complete permits but barred them from entering the kitchen in spite of their mission order.

In a statement, Starbucks Philippines vowed to conduct an internal probe on the allegation.

"At Starbucks, we want every customer who visits our stores to have a positive experience. The safety of our customers is of theutmost importance, and we take our obligation to provide safe products seriously. We are taking our customer's concerns seriously and are actively investigating her claim."

Is this a case of negligence on sanitation? Will you still buy a Starbucks coffee? Comment your thoughts.

 

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  1. Jose Tuason

    Almost all food estalishments have their plastic cups stacked and upsidedown inside the cup bin. The coffee dispenser have its filter. Theres no way the rodent could get in there unless the customer was pranked or just left the coffee unattended without its lid for a period of time. The complainant can be counter charged or sued for tainting the establishments reputation.

  2. Mico Banayo

    and reality check please! abs cbn still captured the vomiting scene of that girl where as, the rodent was discovered on her way home, texted her friends and went back to the store. so??? what now? abs cbn is already there as if they capture the discovery right away? my goodness!!!

  3. Danny Capili

    Una, it is highly improbable na magkaroon ng daga sa Sbux drink niya kasi clear yung plastic cup. Kung may laman yun na daga ay agad na mapapansin ng barista.

    Pangalawa, kung sino man ang sumulat ng article na ito ay dapat ibalik sa pag-aaral dahil sa mga maling grammar.

  4. Ian Ian

    First when you order sa starbucks you can see how they make the coffee very transparent ang service nila. Second how come hindi mo nasalat agad ung rodent sa loob ng frappe mo ate hindi mo ba hinahalo? Third, bakit kung kelan nasa labas ka na eh saka ka nag claim na may daga dun sa loob ng kape mo (lets admit it the fact na everytime na nainom tayo ng frappe hinahalohalo naten to) hindi mo napansin un? Very vague ang accusation mo against sa starbucks. Gusto mo lang sigurong sumikat

  5. Roberto Pontanilla Ranjo

    I have watched on how the baristas handles their orders to be served and it is highly impossible (my opinion) that they would not noticed the rodent as the cup used was transparent. It is also highly impossible that the said customer didn't noticed that there is something in his drinks, if really there was. She already consumed half and still didn't noticed that there was something in her coffee while inside the store? Only noticed it on her way home?

  6. Mikki Gonzalez

    Well, when I see the video of the girl, Im not convince: 1) She's still vomiting when the news team arrived.. how long that would take? 2) Frapped coffee are only prepared when you order them. 3) Plastic cups are transparent, bar tender would notice that, and process will crush the mini mouse.. not as complete body parts as shown in the picture.

  7. Julie Ann

    Police station po ung lugar so malamang ng mag file siya andun and news team na yab kaya nakuhanan. Mas nagtataka ko bat di siya sa hospital una pumunta kasi ako hospital agad ako pupunta

  8. Mickey Em

    Paninira lang ito. Tama, clear yong cup, makikita at makikita ng barista kung may ibang laman. At tsaka frappuccino 'tong inorder. Ibig sabihin, nilagay sa blender 'to. Sigurado, durog 'yong daga if ever man. Sa pinapakita e buo pa. Baka nagbaon ng bubwit 'yong customer tsaka nilagay na lang pagkatapos. Sorry pero yun ang opinyon ko rito.

  9. Ian Ian

    yeah not everyone but i think she's stupid enough not to know that theres something inside her drink. let's give her 10-15mins not to notice it and for sure hindi pa patay ung daga sa loob ng transparent cup niya diba

  10. Luke Martin Mendoza

    khit ikaw nghahalo ng coffee or blended drinks obvious naman makikita mo yung daga. unless sinadya nung barista or what. but never it will be part of the coffee during production. only 2 conclussions: either the barista wanted it to happen, or the customer put the mouse on her cup by purpose.

  11. Jaime Barlizo

    Kalokohan. Im not a starbucks fan at all pero ang alam ko tinitimpla pa muna lahat ng drinks before ilagay sa plastic cup. Kung cold drink yun dapat durog sa blender/mixer yung daga since mukha naman buo yung daga sa evidence, lalo na makikita agad ng barista habang binunuhos sa cups unless bulag mga employees nila. Obviously kung totoong hindi niya sinadya na lagyan ng daga yung inumin niya, definitely imposible malagyan yun sa loob ng starbucks. #wagnamanganyan

  12. ObiwanRei Salamanes

    Di ba cold coffee you order niya na pina-process sa Blender? eh di dapat yun bubuwit<daga> eh nagkadurog-durog? Bakit buo pa yun daga? Isa pa, sa harap ng counter ginagawa lahat ng coffee order, eh di dapat nakita na agad yun daga sa counter...

  13. Julz Luntayao

    Sad to say I don't believe it. I love Starbucks so much. How can that be possible wherein it passed through a blender and I guess Starbucks is using a high quality blenders that even a hard ice can be crushed easily. That is so simple as that to understand. Her accusation is so insane but I praise her superb acting. But definitely this girl is just a BIG LIER. Starbucks don't mind her KSP Lang tong taong Ito

  14. XaViene Santos

    I love starbucks drink not because of its price but because of its taste. Ate, 1st of all pag mageenglish ka wag kang feeling sosyal. nakakaurat ka magingles, nauutal ka pa. ano? kinakabahan? hahaha on the other hand. you can actually watch them how its done and if "favorite drink" mo nga talaga yan then you should know how barista do it. syempre mabblend and daga tapos magpupula ung kape mo kasi nga may dugo, alam mo un? red din ung dugo ng daga. hahaha 2nd. pag sinalin yan sa baso mo hindi yan basta sinalin lang, malamang nakatingin ung barista at malamang mapapansin nya just in case nakaiwas sa blade ung daga mo o kaya naging invisible sya no??. pangatlo, tiatakpan yan agad hindi nakatiwangwang so most probably ikaw ang naglagay. o friends mo o kaya magic. nakakatagos ung daga sa cup mo. ganooooon!!! hahaha dapat ang titile nito ang babaeng matindi ang pangangailangan daga ang naging solusyon! hahaha

  15. Joannah Yu

    Highly improbable not to mention the incident happened after she left Starbucks. Fishy and shady. People and their hairbrained money making schemes. Tsk tsk tsk. If you're going to do something iffy. think through it thoroughly dumbasses. ^_^

  16. Marcello Pecchenino

    YES, This is Star Bucks New coffee ; "Ratatouille" we only use the finest Rats from manila, Garbage feed to perfection. So on your next visit to Star Bucks try our new Ratatouille Frappuccino . and as always Enjoy !

  17. Jose Tuason

    Makikita sa photo na buo pa ang bubwit. Kung galing yun sa food processor ng establishment ay malamang na durog na yun dahil sa pag grind ng coffee beans at sa filter ng dispenser. Nakalahati daw niya yung drink sa dining ng SB bago umalis. Sa ratio ng size ng cup at ng daga mararamdaman yun sa pag halo pa lang.Sa pag process pa lang ng beverage sa harap ng mga customers mapapansin agad yun ng barista kung meron man foreign object na ganoon ang size.

  18. Jose Tuason

    Makikita sa photo na buo pa ang bubwit. Kung galing yun sa food processor ng establishment ay malamang na durog na yun dahil sa pag grind ng coffee beans at sa filter ng dispenser. Nakalahati daw niya yung drink sa dining ng SB bago umalis. Sa ratio ng size ng cup at ng daga mararamdaman yun sa pag halo pa lang.Sa pag process pa lang ng beverage sa harap ng mga customers mapapansin agad yun ng barista kung meron man foreign object na ganoon ang size.

  19. Jon Roque

    abs-cbn. background check that customer. does she have a history of cases, misdemeanors, swindles, etc. is she employed. is she having financial problems. interview her acquaintances, relatives. is she a thug. etc etc. lols

  20. Cheska Anne Santos

    Any galing mo rin no???? May sarili ka ring kwento..hayaan mo ipagpepray ko na Wag mang yari sayo ung nang yari sa girl...kc panigurado masasaktan ka rin.. cnu hung taong lalagyan ng daga ung iniinom niang coffee.. dba lumabas namn sa test na nakainom talaga sia ng bacteria ng daga..

  21. Cheska Anne Santos

    Gwen Matsumoto Kung first time nia.... edi ikaw pla blessed ka??? Kc palagi kang NASA Starbucks.... Kung wla ka pong magandang sasabihin sa kapwa mo , Wag ka na lang po nag salita Para lalo po kyong I blessed Ni God....

  22. Mon Mon

    Marunong yung daga umiwas sa coffee maker haha buong buo pa sya.. ang galing. nice.. at diba pag ginagawa ung mga coffe ng starbucks mostly sa harap ng customer. hmmm somethings is.........??

  23. Anna Jane Estuaria

    well, as an ex-barista at Philippines, i find this really hard to believe because, first "IF" if ever there is a little rodent (which is utterly impossible) it would be all grind, minced and chopped and whatnot because of the blender blending it all together. second-ly, Starbucks all-over-the-world is one of those company who has and still have a very strict policy, either the portions of your drink and the cleanliness of the front and the back of the house. I would not Give her the benefit of the doubt because this one is downright ridiculous. and I also hope that she know-well what she did, cause giving a statement like this and proven wrong could actually lead to a lawsuit, the company could sue her for Defamation, slander and libel; by definition publication of a false statement, whetherby paper, media or just by telling other people and punishable by jail time or settlement fee which is up to the company if they want to settle it in a peaceful way, and if they do i wish she save all the money she got from people who pays her to tell such story. From Philippines Ex-Barista 9061 and Barista supervisor store 92468 Texas.

  24. Anna Jane Estuaria

    well, as an ex-barista at Philippines, i find this really hard to believe because, first "IF" if ever there is a little rodent (which is utterly impossible) it would be all grind, minced and chopped and whatnot because of the blender blending it all together. second-ly, Starbucks all-over-the-world is one of those company who has and still have a very strict policy, either the portions of your drink and the cleanliness of the front and the back of the house. I would not Give her the benefit of the doubt because this one is downright ridiculous. and I also hope that she know-well what she did, cause giving a statement like this and proven wrong could actually lead to a lawsuit, the company could sue her for Defamation, slander and libel; by definition publication of a false statement, whetherby paper, media or just by telling other people and punishable by jail time or settlement fee which is up to the company if they want to settle it in a peaceful way, and if they do i wish she save all the money she got from people who pays her to tell such story. From Philippines Ex-Barista 9061 and Barista supervisor store 92468 Texas.


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