PHILIPPINES – Teleperformance, a major player in global business services, has just launched its first immersive Innovation & Solutions Hub in the Philippines. Nestled in SM Aura in Taguig City, this 260-square-meter marvel is a tech enthusiast’s dream and a game-changer in the business world. Imagine a place filled with AI-powered tools, from TP Microservices – a suite of advanced cloud-based AI integrations – to emotionally intelligent customer service solutions. And it’s not just for show; it’s a hands-on experience where guests can test these next-gen solutions with expert guidance.
Teleperformance’s game-changing solution: AI meets EI
Teleperformance is diving deep into combining AI with emotional intelligence (EI). This innovative approach leverages technology to improve customer experiences by making them more personalized and responsive to real human emotions. With over 60% of decisions influenced by emotions, this unique AI + EI mix gives Teleperformance’s customer experts the tools they need to tackle frustrations, ease pain points, and make customer interactions feel genuinely caring. CEO Rahul Jolly explains that it’s all about balancing “High-Tech, High-Touch, and High-Standards.” Through TP Microservices, Teleperformance is making service not only fast but also empathetic and human-centered.
An immersive showcase of tech solutions
The Innovation Hub isn’t just about advanced tech displays; it’s an interactive space featuring fully equipped conference rooms, demo corners, and workshops. Transformation experts are on hand to guide visitors in testing cutting-edge solutions in real-time. It’s a high-energy spot where organizations can collaborate on fresh tech ideas in the IT-BPM field, exploring how these tools are reshaping business landscapes.
Industry leaders gather to celebrate
The event, attended by top executives including Teleperformance CEO Daniel Julien and local government officials, wrapped up with a panel featuring voices from the Analytics and AI Association, Everest Group, and more. These thought leaders shared insights on the role of AI in shaping business strategies, highlighting how innovations like Teleperformance’s hub can bring customer service to new heights.
Ready to experience it yourself? The doors are open at SM Aura. Step in, explore, and see how tech meets human touch at Teleperformance’s newest hub in Manila!
FAQs
What is the Innovation & Solutions Hub by Teleperformance?
The Innovation & Solutions Hub is a new facility by Teleperformance showcasing advanced AI and EI-integrated solutions to enhance customer experience.
Where is Teleperformance’s new Innovation & Solutions Hub located?
The hub is located at SM Aura in Taguig City, Manila, Philippines.
What is the purpose of combining AI and EI at Teleperformance?
AI and EI integration at Teleperformance aims to deliver high-touch customer experiences by addressing customers’ emotional needs through personalized, efficient service.
Who attended the launch event for Teleperformance’s Innovation Hub?
Top TP executives, government officials, and industry experts from the fields of AI, analytics, and customer service attended the launch.
Can organizations visit the Innovation & Solutions Hub?
Yes, the hub is open for organizations to explore and collaborate on new technology solutions to enhance business and customer service strategies.
